Coverage
Every Palo Alto neighborhood, plus the neighbors.
The van is based in Midtown, so most of the city is about 22 minutes away. Los Altos and Mountain View run longer, and each area page says by how much.
Palo Alto neighborhoods
Inside Palo Alto
Downtown & University Avenue
~22 minUniversity Avenue between the Caltrain station and Middlefield Road, with the side streets off it: shop fronts and restaurants at the sidewalk, offices and apartments on the floors above, city garages on the cross streets, the Caltrain lots along Alma Street, and a second wave of calls once the kitchens close.
Local pageOld Palo Alto
~16 minThe wide streets between Embarcadero Road and Oregon Expressway: 1920s and 1930s houses behind tall hedges, others rebuilt in the last twenty years, a side gate onto the drive, a detached garage at the back of the lot, a guest cottage, and households whose keys are carried by a housekeeper and filed by a property manager.
Local pageCrescent Park
~22 minThe streets between University Avenue and the creek, with Rinconada Park and Lucie Stern at one edge: houses from the 1910s through the 1940s under old oaks, gates to back gardens, garages at the end of a long drive, and owners who have lived behind the same front door for thirty years.
Local pageProfessorville
~18 minThe historic district south of downtown between Addison and Kingsley: shingled and Craftsman houses from the 1890s through the 1920s, deep porches, front doors with a glass light and a bronze mortise set, houses divided into two or three units, and rules about what may change on a street-facing door.
Local pageMidtown
~14 minThe middle of the city around Middlefield Road and Colorado Avenue: 1950s ranch houses with an attached garage, Eichlers on the side streets, sliding doors onto every yard, the shops at Midtown Center, and the streets where the van sits between calls.
Local pageBarron Park
~25 minThe western streets between El Camino Real and Foothill Expressway, around Bol Park and its donkeys: large lots, houses from the 1940s onward set back from a road with no curb, side gates onto long drives, studios and detached garages behind the house, creek-side properties along Matadero, and a longer drive from Midtown.
Local pageCollege Terrace
~23 minThe small grid between El Camino Real and Stanford Avenue, on streets named for colleges: small houses and cottages from the 1900s onward, faculty and graduate rentals, back units and converted garages, bikes on every porch, and a landlord's rekey each time a lease ends.
Local pageSouth Palo Alto & the Eichler tracts
~22 minGreenmeadow, Fairmeadow, Green Gables and Charleston Meadows south of Oregon Expressway: Eichlers with a slab front door, an atrium gate and a glass wall onto the garden, ranch houses on the streets between the tracts, Mitchell Park and the library, and the lots along Charleston and San Antonio.
Local pageNearby towns
The cities beside it
Stanford
~18 minThe campus and the land around it: faculty houses on the streets west of the Oval and up toward the foothills, the Shopping Center lots along El Camino Real, the hospital garages, apartments along Sand Hill Road, and more bikes than any other square mile on the map.
Local pageMenlo Park
~25 minThe town north of San Francisquito Creek: Santa Cruz Avenue with its shops and restaurants, the houses of Allied Arts around the Guild, the grid of the Willows east of Middlefield, the Caltrain station and its lot, and apartment buildings along El Camino Real.
Local pageEast Palo Alto
~23 minThe city across the freeway: apartment buildings from the 1960s onward with a street gate and a carport, small houses on the streets toward the Baylands, the businesses along University Avenue between 101 and the bridge, and a working population whose calls come between six and ten in the evening.
Local pageMountain View
~29 minMountain View, south along El Camino Real or Middlefield past San Antonio Road, is about twenty-nine minutes from Midtown at the same figures as Palo Alto.
Local pageLos Altos
~27 minLos Altos, southwest by El Camino Real or Foothill Expressway, is about twenty-seven minutes from Midtown, and the estimate on the call says so honestly.
Local page24/7 — nights, weekends & holidays
One call, one figure, and the lock kept whole
Calls answered 24/7 across Palo Alto, Stanford and the towns beside them. The $89 service call, the labor and the parts are inside the figure said on the call, the lock is opened without drilling wherever it allows, and the receipt repeats the figure.