Menlo Park locksmith calls across the creek, for the shops on Santa Cruz Avenue, the 1920s houses of Allied Arts and the flat streets of the Willows

Twenty-two minutes is the average across the city, because the van is based in Midtown and Palo Alto is compact. Midtown itself sees the van in about 14 minutes, Old Palo Alto in 16, Professorville and Stanford in 18, Downtown and the Eichler tracts of South Palo Alto in 22, Crescent Park in 22, College Terrace and East Palo Alto in 23, Barron Park and Menlo Park in 25. Los Altos runs about 27 and Mountain View about 29, and Palo Alto Hills takes longer than any of them because of Page Mill Road. The window in your text comes from where the van is at that moment, not from the average.

Only when the mechanism leaves no other way, and only after you agree. Residential deadbolts, apartment cylinders, the mortise sets in Professorville and Old Palo Alto, aluminum storefront hardware, and most car doors and safes open by picking, decoding, manipulation or bypass, and go on working afterward. Drilling becomes the question when a cylinder is high-security, already damaged, or seized by a snapped key. In that case the technician explains what the lock is doing, names the replacement part and its grade, and the figure stays where it was said on the call.

The $89 service call, the labor, the parts fitted and any evening or overnight hour, as one figure said on the call. A side gate, a long driveway, a garage level or a building lobby does not change it. The only thing that adds to it is a second job you ask for after the technician arrives, such as rekeying the back door once the front door has been opened. That is quoted as its own figure and started only when you say yes.

Weekends and holidays are charged at daytime figures. Arrival between 8pm and midnight adds $55, and between midnight and 7am adds $90. Both are already inside the figure said on the call. A house lockout that would be $129 during the day is said as $184 in the evening and $219 overnight, and that is the figure on the receipt.

Yes, with confirmation. For a house or an apartment: photo ID with the address, or ID plus a lease, a utility bill or addressed mail on your phone. For a car: ID plus the registration or an insurance card, digital is fine. For a shop, an office or a lab: ID plus a lease, a business license, or confirmation from the property manager or the company. A housekeeper or a property manager holding keys on the owner's behalf may authorize the work if the owner confirms by text or email, or if the manager's name appears on the lease or the management agreement. The receipt can be addressed to the owner, the manager or both. Without one of those the door stays closed.

Almost never. The mortise sets on the houses south of downtown were built to be taken apart, cleaned and put back. The case comes out of its pocket, the springs are replaced, the levers re-tensioned, and the cylinder rekeyed so old keys stop working, while the brass plate and the glass knob stay on the door. A latch that no longer catches is usually a worn strike, not a failed lock. If the case is beyond repair, a new mortise body is sized to the pocket already cut, so nothing new is cut into the door. Describe the door on the call and the figure is said for the likely route.

Quite a lot. The sliding doors on the tracts in Greenmeadow, Fairmeadow and Green Gables take a proper keyed lock or a secondary foot bolt without any change to the glass or the track, and the atrium doors take a standard deadbolt bore if they do not have one already. The van carries the sliding-door locks and the narrow-stile hardware those doors need. The technician measures the stile and the track before naming the part, and the glass is not touched.

Yes. Car lockouts, key cutting and fob programming are done in the Stanford Shopping Center lots, the Caltrain lots along Alma Street, Town & Country Village, the garages downtown and the lots at Stanford Hospital. Say which lot and roughly where the car is. For a gated garage under an apartment building, have someone ready to let the van in. The Shopping Center on a Saturday afternoon is honestly slower, and the window in your text will say so. The figure does not change for any of it.